The Weston Group - Communications, Networking, Telecoms and IT sales & support

If you have a system fault, please complete the form below and we will be in touch to resolve your issues. * - required field

WESTON FAULT REPORTING

SUPPORT HOTLINE: 0844 264 1060

Person reporting the problem:

Full name & position:

Email address:

Full Organisation Name:

Contact phone number:

User details of person(s) encountering problem (if different from above):

Full name:

Site Address:

Email address:

Contact phone number:

Summary of problem:

What type of problem are you reporting?

Telecoms

Is the problem affecting one user only?

Yes

Is it affecting the entire organisation?

Yes

How frequently does the problem happen?

Can you reproduce the problem every time?

Yes

Which Telephone System?

e.g. Ericsson BP50

Which operating system?

e.g. Windows XP etc. (if known)

When did the problem start?

Details of problem:

Please enter as much information as possible to help us in diagnosing the current problems.

Resulting Error messages if Applicable:

If any error messages are being displayed during the fault please expand on them here.

Attachments Available? (e.g. error logs/screenshots, etc.)

If you have any screenshots of the problem, or any error logs that have been generated please attach them on the next screen.

Yes

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For further information call 0844 264 1040 or email info@thewestongroup.co.uk

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